http://dl.gi.de/handle/20.500.12116/23845 2026-07-23T10:53:54Z 2026-07-23T10:53:54Z Sali, Rinaldo http://dl.gi.de/handle/20.500.12116/26787 2019-09-16T09:32:11Z 2001-01-01T00:00:00Z

Online dispute resolution: new model for e-consumers and e-companies Sali, Rinaldo Hilty, Lorenz M.; Gilgen, Paul W. A new model of online mediation born in Milan will be analysed as a new method of online dispute resolution (ODR). This new model could tell us if ODR will only improve traditional alternative dispute resolution (ADR) methods or radically change the way t o solve dispute. This paper would also underline the need for new standards and rules for the net economy, in order to avoid a lack of e-consumers protection.

2001-01-01T00:00:00Z Chawdhry, Pravir Norheim, David Wilikens, Marc http://dl.gi.de/handle/20.500.12116/26782 2019-09-16T09:32:11Z 2001-01-01T00:00:00Z

A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce Chawdhry, Pravir; Norheim, David; Wilikens, Marc Hilty, Lorenz M.; Gilgen, Paul W. This paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process.

2001-01-01T00:00:00Z Vreeswijk, Gerard ten Have, Inne Reijnen, Antwan http://dl.gi.de/handle/20.500.12116/26788 2019-09-16T09:32:11Z 2001-01-01T00:00:00Z

Beating the Brains : Self-regulation and Emergence of Content in Electonic Conferencing Vreeswijk, Gerard; ten Have, Inne; Reijnen, Antwan Hilty, Lorenz M.; Gilgen, Paul W. Many internet discussions suffer from a number of shortcomings, such asa distorted read/write ratio, lack of structure, and lack of progression. In relation to a university lustrum project, an internet discussion platform, named "Beating the Brains," is built such that the content and the direction of a discussion (ona certain topic) is steered implicitly by the participants. The steering takes place by means by rules and a scoring system. This article discusses BtB and compares it with other internet discussion platforms, such as "Slashdot," Slashdot-type platforms and the consumer product evaluation site "Epinions".

2001-01-01T00:00:00Z Gaitenby, Alan http://dl.gi.de/handle/20.500.12116/26783 2019-09-16T09:32:11Z 2001-01-01T00:00:00Z

Online Dispute Resolution (ODR) and Social Space(s): Information exchange and human interaction Gaitenby, Alan Hilty, Lorenz M.; Gilgen, Paul W.

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