http://dl.gi.de/handle/20.500.12116/3435 2026-07-23T10:51:43Z http://dl.gi.de/handle/20.500.12116/3454 Modelling and Simulation of Knowledge-Intensive Service Systems with Design Structure Matrices Duckwitz, Sönke; Petz, Andreas; Schlick, Christopher M. Especially in highly developed, technology-oriented countries like Germany, knowledge-intensive services contribute significantly to prosperity and growth. Existing methods and tools for managing knowledge-intensive services rarely live up to the fast-moving demands and complex interactions. This is especially due to specific features of these services such as customer integration, uncertainties or the high degree of novelty. With regard to these requirements, new methods and tools are needed in order to analyse and model such service systems. Design Structure Matrices (DSM) are a promising method for modelling weakly-structured service processes. Additionally, they enable the integration of static and dynamic features. Using a process simulation approach the service model is transformed into a discrete event simulation, thereby allowing a holistic analysis and assessment. This approach supports service managers in making well-founded decisions, even in complex situations and under uncertainty. In a case-study, an excerpt from a high-tech based service of a chemical plant development, the modelling according to the DSM-methodology and exemplary results of the simulation are presented and discussed. 2015-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3453 Linking Process Models and Service Configuration Becker, Michael; Klingner, Stephan This paper presents a holistic approach for modelling and configuring services by integrating the process model view. First, existing process models can be reused by transformation into service models. Second, customer-individual configurations of service models can be exported into according processes. This is beneficial because it allows for validation and performance evaluation of customer-individual configurations. 2015-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3455 Towards Supporting Business Process Compliance Checking with Compliance Pattern Catalogues - A Financial Industry Case Study Delfmann, Patrick; Hübers, Michael Business process compliance checking serves to discover legal or self-regulatory violations in business processes using process models. This way, companies can react to new regulations and avoid violations quickly, hence prevent negative monetary or even legal consequences. In the business process compliance management literature, we find an abundance of approaches supporting business process compliance checking. Although many of these approaches show promise to support business process compliance checking by providing model checking-like methodologies, hardly any of them provide a common list of relevant compliance rules or violations that should be checked for. With this paper, we aim at making a step towards comprehensive catalogues of compliance rules that can be used as input for business process compliance checking approaches. In particular, we analyse two legal documents providing a set of compliance rules for service processes in financial industries. We derive compliance patterns from them and apply them to a large business process model coming from a German IT service provider for banks, using a graph pattern-based compliance checking approach. As a result, we show that deriving business process compliance rules from legal texts leads to meaningful patterns matching several subsections of common process models of financial services. Hence, we can expect catalogues of such patterns to be promising for supporting business process analysts in compliance checking. 2015-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3457 Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management Fuchs, Alexander; Bittmann, Sebastian; Özcan, Deniz Suppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be applied by identifying common goals and aligning all PSS-related management activities. This paper shows how this approach can be designed in a systematic way. Therefore, a consecutive framework for the development and configuration management of customer-specific PSS in B2B markets is derived. Applying it to a case study of food industry, the framework’s relevance and its transferability into practice is demonstrated. 2015-01-01T00:00:00Z