http://dl.gi.de/handle/20.500.12116/3439 2026-07-23T07:17:33Z http://dl.gi.de/handle/20.500.12116/3549 Conceptual Development of Industrial Product-Service Systems - A model-based Approach Sadek, Tim; Köster, Matthias The increasing competitiveness of today’s globalised economies and changing customer requirements prompt manufacturers to provide integrated product and service solutions, referred to as Industrial Product-Service Systems (IPS²). An IPS² constitutes a customised solution, whereas providing performance is set above the purchase of a mere technical product. It can comprise any combination of product and service shares. Once such an offer is planned, the IPS² concept development phase generates principle solutions that meet customerspecific requirements. This article presents a model-based methodology to support an IPS² designer during the process of generating IPS² concepts in the early phase of IPS² development. This methodical framework and the modelling approach for conceptual IPS² development has been implemented as a computer-aided tool and has been evaluated by solving a typical IPS² issue. 2011-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3545 A Conception of a Presentation Development and Management System Featuring ‘Smart Slides’ Frank, Ulrich This paper presents a conception of a presentation development and management system (PDMS) and a related process model that guides its adequate use. It is inspired by the idea to replace certain graphical representations on presentation slides with diagrams that are constructed with domain-specific modelling languages (DSML) and corresponding model editors. The PDMS features an extensible set of graphical DSML that originate in a method for enterprise modelling. They provide the conceptual foundation for graphical representations that include domain-specific semantics. Specifying DSML and generating code for corresponding model editors is supported by an integrated metamodelling environment. Various DSML can be combined to create interactive, multi-language diagrams. The embedded semantics enables versatile machine analysis and allows for interactive slides. An accompanying compound architecture allows for integrating interactive diagrams with slides that contain traditional types of content such as text or drawings. Furthermore, it provides the conceptual foundation for storing presentations in a steadily growing common repository of organisational knowledge, thereby promoting reuse on various levels of abstraction. 2011-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3547 Balancing Customer Requirements and IT Service Standardisation - A Procedural Reference Model for Individualised IT Service Agreement Configurations Brocke, Henrik; Uebernickel, Falk; Brenner, Walter IT service providers are increasingly urged to stringently align their service portfolio with the IT support of their customers’ business processes. Consequently, both IT expenses and its strategic contribution to value creation are expected to become subject to heightened transparency. Yet, in order to allow for standardised on-demand service request processing within the meaning of IT industrialisation, these services appear too adapted to individual customer needs, particularly as they are subject to continuous changes in business requirements. In order to address this issue, a three-phase procedural model of IT service agreement configuration is introduced: IT services thus remain transformable and configurable via predefined complementary services which are selected by configuring a customer’s individual service directory. In addition, the reutilisation of modular commitments in order to compose service specifications aims to maintain standardised IT operations. Serving as a procedural reference model, these configuration phases are introduced in detail regarding activities, roles, techniques and data structure as developed and implemented in Action Research cooperation with two IT providers. 2011-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/3548 Service Modelling as a Basis for Simulation Kloos, Oliver; Nissen, Volker; Petsch, Mathias; Schorcht, Hagen Process models are often created without regard to their possible later use in simulations. If a process model generated in this way is to be simulated, additional information must be gathered, the model adapted and transferred into an appropriate simulation environment. This process is complex, weakly structured and errorprone. Using practical example data from an outpatient clinic, this work introduces an approach for model transformation with which service process models can be transferred into a simulation environment in a structured way and supported by the system. The transformation concept focuses on process models generated without taking into consideration the requirements of future simulation. The concept prepares the process models for simulation and supports the transfer of the models into the appropriate simulation environment. 2011-01-01T00:00:00Z