http://dl.gi.de/handle/20.500.12116/23845 Thu, 23 Jul 2026 11:43:14 GMT 2026-07-23T11:43:14Z http://dl.gi.de/handle/20.500.12116/26787 Online dispute resolution: new model for e-consumers and e-companies Sali, Rinaldo Hilty, Lorenz M.; Gilgen, Paul W. A new model of online mediation born in Milan will be analysed as a new method of online dispute resolution (ODR). This new model could tell us if ODR will only improve traditional alternative dispute resolution (ADR) methods or radically change the way t o solve dispute. This paper would also underline the need for new standards and rules for the net economy, in order to avoid a lack of e-consumers protection. Mon, 01 Jan 2001 00:00:00 GMT http://dl.gi.de/handle/20.500.12116/26787 2001-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/26782 A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce Chawdhry, Pravir; Norheim, David; Wilikens, Marc Hilty, Lorenz M.; Gilgen, Paul W. This paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process. Mon, 01 Jan 2001 00:00:00 GMT http://dl.gi.de/handle/20.500.12116/26782 2001-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/26788 Beating the Brains : Self-regulation and Emergence of Content in Electonic Conferencing Vreeswijk, Gerard; ten Have, Inne; Reijnen, Antwan Hilty, Lorenz M.; Gilgen, Paul W. Many internet discussions suffer from a number of shortcomings, such asa distorted read/write ratio, lack of structure, and lack of progression. In relation to a university lustrum project, an internet discussion platform, named "Beating the Brains," is built such that the content and the direction of a discussion (ona certain topic) is steered implicitly by the participants. The steering takes place by means by rules and a scoring system. This article discusses BtB and compares it with other internet discussion platforms, such as "Slashdot," Slashdot-type platforms and the consumer product evaluation site "Epinions". Mon, 01 Jan 2001 00:00:00 GMT http://dl.gi.de/handle/20.500.12116/26788 2001-01-01T00:00:00Z http://dl.gi.de/handle/20.500.12116/26783 Online Dispute Resolution (ODR) and Social Space(s): Information exchange and human interaction Gaitenby, Alan Hilty, Lorenz M.; Gilgen, Paul W. Mon, 01 Jan 2001 00:00:00 GMT http://dl.gi.de/handle/20.500.12116/26783 2001-01-01T00:00:00Z