Voice Business

Abstract

Phone Manager is a system that generates and manages speech dialogues, so-called call flows. With the help of a browser based interface the different components within a linguistic dialogue can be created in a task-specific and customer-specific way. Examples are the flow of speech prompts (previously recorded phrases), text-to-speech, automatic speech recognition, voice mails, fax on demand, direct connection to the call center or to separate operators, and many more. Additionally, the Phone Manager enables the combination of fixed telephone network, mobile services, data base and other computer based applications. The application can be integrated into virtually every technical infrastructure by compliance with the ECTF-standard.