Prozessorientierte Wirtschaftlichkeitsuntersuchung für E-Government

Abstract

E-Government economy needs to be dealt with in a multidimensional and multiperspective way. Existing evaluation concepts, though, hardly meet these pre-requisites. In this paper we give an overview of approaches and difficulties in evaluating IT-projects in public administration. Current E-Government evaluation approaches and surveys are compared as to their fitness to judge on an actual E-Government project. Based on the E-Government evaluation criteria used for the assessment of the evaluation approaches we develop a process-oriented E-Government evaluation concept which is illustrated in a mini-case.