Eliciting and Modeling Business Process Stories
Zusammenfassung
Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.
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- BibTeX
Simões, D., Antunes, P. & Carriço, L.,
(2018).
Eliciting and Modeling Business Process Stories.
Business & Information Systems Engineering: Vol. 60, No. 2.
Springer.
(S. 115-132).
DOI: 10.1007/s12599-017-0475-3
@article{mci/Simões2018,
author = {Simões, David AND Antunes, Pedro AND Carriço, Luis},
title = {Eliciting and Modeling Business Process Stories},
journal = {Business & Information Systems Engineering},
volume = {60},
number = {2},
year = {2018},
,
pages = { 115-132 } ,
doi = { 10.1007/s12599-017-0475-3 }
}
author = {Simões, David AND Antunes, Pedro AND Carriço, Luis},
title = {Eliciting and Modeling Business Process Stories},
journal = {Business & Information Systems Engineering},
volume = {60},
number = {2},
year = {2018},
,
pages = { 115-132 } ,
doi = { 10.1007/s12599-017-0475-3 }
}
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Mehr Information
ISSN: 1867-0202
Datum: 2018
Typ: Text/Journal Article