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Evolving Government-Citizen Ties in Public Service Design and Delivery

dc.contributor.authorAraujo, Renata
dc.contributor.authorTaher, Yehia
dc.contributor.authorHeuvel, Willem-Jan van den
dc.contributor.authorCappelli, Claudia
dc.contributor.editorWimmer, Maria A.
dc.contributor.editorJanssen, Marijn
dc.contributor.editorMacintosh, Ann
dc.contributor.editorScholl, Hans Jochen
dc.contributor.editorTambouris, Efthimios
dc.date.accessioned2018-10-12T11:48:40Z
dc.date.available2018-10-12T11:48:40Z
dc.date.issued2013
dc.identifier.isbn978-3-88579-615-2
dc.identifier.issn1617-5468
dc.identifier.urihttp://dl.gi.de/handle/20.500.12116/17253
dc.description.abstractThis paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.en
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofElectronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-221
dc.subjecte-government
dc.subjectpublic services delivery
dc.subjectprocess model understandability
dc.titleEvolving Government-Citizen Ties in Public Service Design and Deliveryen
dc.typeText/Conference Paper
dc.pubPlaceBonn
mci.reference.pages19-26
mci.conference.sessiontitleRegular Research Papers
mci.conference.locationKoblenz, Germany
mci.conference.date16-19 September 2013


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