Service catalogue and service sourcing

Zusammenfassung
Service management organizations and processes increasingly become standardized and even certified according to ISO/IEC 20000-1, creating detailed knowledge of the IT services rendered. The description of the services in a service catalogue needs to be enhanced beyond the components of IT services to include all contributing organizational units and business processes. An integrated model of the service catalogue is developed, visualized in a novel way and exemplarily applied to a large service provider. Finally, its usage for balanced sourcing decisions is discussed.
  • Vollständige Referenz
  • BibTeX
Pfitzinger, B., Bley, H. & Jestädt, T., (2010). Service catalogue and service sourcing. In: Abramowicz, W., Alt, R., Fähnrich, K.-P., Franczyk, B. & Maciaszek, L. A. (Hrsg.), INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC. Bonn: Gesellschaft für Informatik e.V.. (S. 55-62).
@inproceedings{mci/Pfitzinger2010,
author = {Pfitzinger, Bernd AND Bley, Holger AND Jestädt, Thomas},
title = {Service catalogue and service sourcing},
booktitle = {INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC},
year = {2010},
editor = {Abramowicz, Witold AND Alt, Rainer AND Fähnrich, Klaus-Peter AND Franczyk, Bogdan AND Maciaszek, Leszek A.} ,
pages = { 55-62 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
DateienGroesseFormatAnzeige
55.pdf201.9Kb PDF Öffnen

Haben Sie fehlerhafte Angaben entdeckt? Sagen Sie uns Bescheid: Feedback abschicken

Mehr Information

ISBN: 978-3-88579-271-0
ISSN: 1617-5468
Datum: 2010
Sprache: en (en)
Typ: Text/Conference Paper
Sammlungen

Zur Langanzeige