Zusammenfassung
Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, if a support employee gets a new support ticket and needs to decide how much
Nijkamp, E., Oberhofer, M. & Maier, A.,
(2009).
Value demonstration of embedded analytics for front office applications.
In:
Freytag, J.-C., Ruf, T., Lehner, W. & Vossen, G.
(Hrsg.),
Datenbanksysteme in Business, Technologie und Web (BTW) – 13. Fachtagung des GI-Fachbereichs "Datenbanken und Informationssysteme" (DBIS).
Bonn:
Gesellschaft für Informatik e.V..
(S. 624-627).
@inproceedings{mci/Nijkamp2009,
author = {Nijkamp, Erik AND Oberhofer, Martin AND Maier, Albert},
title = {Value demonstration of embedded analytics for front office applications},
booktitle = {Datenbanksysteme in Business, Technologie und Web (BTW) – 13. Fachtagung des GI-Fachbereichs "Datenbanken und Informationssysteme" (DBIS)},
year = {2009},
editor = {Freytag, Johann-Christoph AND Ruf, Thomas AND Lehner, Wolfgang AND Vossen, Gottfried}
,
pages = {
624-627
},
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
(en)