Zusammenfassung
The proposed system integrates traditional and Web 2.0 based product support systems and uses master data management, data warehousing and text analytics functionality to send problem records to the person most capable to solve it, let it be an in-house t
Oberhofer, M. & Maier, A.,
(2009).
Support 2.0: An optimized product support system exploiting master data, data warehousing and web 2.0 technologies.
In:
Freytag, J.-C., Ruf, T., Lehner, W. & Vossen, G.
(Hrsg.),
Datenbanksysteme in Business, Technologie und Web (BTW) – 13. Fachtagung des GI-Fachbereichs "Datenbanken und Informationssysteme" (DBIS).
Bonn:
Gesellschaft für Informatik e.V..
(S. 628-631).
@inproceedings{mci/Oberhofer2009,
author = {Oberhofer, Martin AND Maier, Albert},
title = {Support 2.0: An optimized product support system exploiting master data, data warehousing and web 2.0 technologies},
booktitle = {Datenbanksysteme in Business, Technologie und Web (BTW) – 13. Fachtagung des GI-Fachbereichs "Datenbanken und Informationssysteme" (DBIS)},
year = {2009},
editor = {Freytag, Johann-Christoph AND Ruf, Thomas AND Lehner, Wolfgang AND Vossen, Gottfried}
,
pages = {
628-631
},
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
(en)