Towards acceptance of socio-technical systems – An emphasis on the requirements phase

Abstract

This paper is not a technical research paper, but discusses some essential reasons why socio-technical systems do not get the acceptance by endusers that is typically needed for a successful usage of the systems. One major prerequisite to achieve sufficient acceptance is to ensure a specific treatment of end-users, and stakeholders in general during the requirements engineering phase. Reasons for resulting low acceptance of socio-technical systems in the requirements phase are discussed both, from an industry as well as from an academic perspective.