Where to find the creativity? A case study from the public sector using an integrative approach of an enterprise wiki and an enterprise modelling environment

Abstract

Reacting on an unstable environment in an agile manner is a creative driven act. The creative needs may be motivated by the amount of possible solutions, from which one solution might be selected, that fits the respective enterprise perfectly. However, enterprise model might be defined as an instrument that offers the development of solutions under the consideration of various aspects of the enterprise by a rather strategic or tactical located organisational unit. So it needs to be undertaken from a holistic perspective and hence, needs to omit various peculiarities faced by the operative business. Analogously, enterprise wikis are capable of collecting such peculiarities from the operative business, but as these inscriptions are often taken without any form, they might lose their focus with respect to the strategic direction of the enterprise. Therefore we introduce a bilateral approach that comes with the benefits of a holistic description by means of enterprise model and additional is able to capture valuable information from the operative business by means of the enterprise wiki. The approach will be evaluated with in an exploratory case study, which was undertaken with one of the biggest agencies of the public sector. Specifically such agency needs to repeatedly adapt towards new requirements, e.g. legal regulations. It will be shown how such requirement should be faced by a rather holistic enterprise model description and a self-adaptation through the collection and evaluation of experiences in an enterprise wiki.