Modelling Business Process Performance

Abstract

We present a business process performance evaluation approach based on a hierarchy of interacting analytical performance models from semantic- oriented key performance indicator model through to the resource allocation optimisation model. Discussion of the human-centric process performance evaluation supported by the state-of-the-art presentation provides the motivation for our research work. Presentation of the hierarchical performance modelling architecture is followed by the detailed presentation of the component models representing respective performance evaluation perspectives.