@inproceedings{mci/Hansen2015,
author = {Hansen, Mark AND Piontek, Tim AND Wißotzki, Matthias},
title = {IT operation management - A systematic literature review of ICIS, EDOC and BISE},
booktitle = {Digital Enterprise Computing (DEC 2015)},
year = {2015},
editor = {Zimmermann, Alfred AND Rossmann, Alexander} ,
pages = { 115-126 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}