A conceptual information model for service management dimensions

Abstract

Service-oriented Computing (SOC) is known as the leading paradigm for the creation of agile and flexible enterprise IT infrastructures. The implementation of enterprise-wide Service-oriented Architectures (SOA) is a complex task. In most cases, more evolutionary approaches are used to deal with the arising complexity. However most of the design methodologies and implementation strategies focus on more technical, service realization specific aspects. Challenges regarding the definition and the management of related service artifacts throughout the whole service lifecycle are neglected. Also the implementation of a lifecycle-encompassing information management infrastructure is not addressed adequately in research and industry. In this paper we introduce different stakeholder roles and their information requirements as well as their influence on services within the lifecycle. Furthermore, this paper proposes a common service management information model (coSIM) that builds a foundation for the management of services and service infrastructures during design-, run- , and change-time.