Using business process models to retrieve information from governing documents

Abstract

Governing documents are long textual documents containing information about how different operations are to be carried out in a business. The information spans from overall policies and standards to detailed guidelines, and the amount of such documents in larger corporations tend to be substantial. In business process models the aim is to model the same domain from a process perspective. In this project work we investigate the potential of utilizing text mining technologies together with a standard information retrieval system to link these two sources of information in a dynamic way. To test out the concepts we employ business process models and governing documents from Statoil ASA, a Norwegian oil and gas company.