Utilizing successful work practice for business process evolution

Abstract

Business process management (BPM) has emerged as a dominant technology in current enterprise systems and business solutions. However, business processes are always evolving in current dynamic business environments where requirements and goals are constantly changing. Whereas literature reports on the importance of domain experts in process modelling and adaptations, current solutions have not addressed this issue effectively. In this paper, we present a framework that utilizes successful work practice to support business process evolution. The framework on one hand provides the ability to use domain expert knowledge and experience to tailor individual process instances according to case specific requirements; and on the other, provides a means of using this knowledge through learning techniques to guide subsequent process changes.