A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce
Zusammenfassung
This paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process.
- Vollständige Referenz
- BibTeX
Chawdhry, P., Norheim, D. & Wilikens, M.,
(2001).
A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce.
In:
Hilty, L. M. & Gilgen, P. W.
(Hrsg.),
Sustainability in the Information Society.
Marburg:
Metropolis.
@inproceedings{mci/Chawdhry2001,
author = {Chawdhry, Pravir AND Norheim, David AND Wilikens, Marc},
title = {A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce},
booktitle = {Sustainability in the Information Society},
year = {2001},
editor = {Hilty, Lorenz M. AND Gilgen, Paul W.},
publisher = {Metropolis},
address = {Marburg}
}
author = {Chawdhry, Pravir AND Norheim, David AND Wilikens, Marc},
title = {A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce},
booktitle = {Sustainability in the Information Society},
year = {2001},
editor = {Hilty, Lorenz M. AND Gilgen, Paul W.},
publisher = {Metropolis},
address = {Marburg}
}
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Mehr Information
Datum: 2001
Typ: Text/Conference Paper