| dc.contributor.author | Schermann, Michael | |
| dc.contributor.author | Böhmann, Tilo | |
| dc.contributor.author | Krcmar, Helmut | |
| dc.contributor.editor | Cremers, Armin B. | |
| dc.contributor.editor | Manthey, Rainer | |
| dc.contributor.editor | Martini, Peter | |
| dc.contributor.editor | Steinhage, Volker | |
| dc.date.accessioned | 2019-10-11T07:58:19Z | |
| dc.date.available | 2019-10-11T07:58:19Z | |
| dc.date.issued | 2005 | |
| dc.identifier.isbn | 3-88579-397-0 | |
| dc.identifier.issn | 1617-5468 | |
| dc.identifier.uri | http://dl.gi.de/handle/20.500.12116/28254 | |
| dc.description.abstract | With a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common concepts of IT services. For simple IT services, established standards from the world of physical products may be surprisingly useful in the domain of service management. | en |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Informatik 2005 – Informatik Live! Band 2 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-68 | |
| dc.title | Toward a reuse of product related concepts for service data management – An ontology approach | en |
| dc.type | Text/Conference Paper | |
| dc.pubPlace | Bonn | |
| mci.reference.pages | 459-463 | |
| mci.conference.sessiontitle | Regular Research Papers | |
| mci.conference.location | Bonn | |
| mci.conference.date | 19. bis 22. September 2005 | |
