@inproceedings{mci/Herrmann2008,
author = {Herrmann, Clemens AND Müller, Stefan-Alexander},
title = {Business-Intelligence Services bei T-Mobile Deutschland: Service Level Agreements und servicebezogenes Datenqualitätsmanagement zur kundengerechten Leistungserbringung},
booktitle = {Synergien durch Integration und Informationslogistik},
year = {2008},
editor = {Dinter, Barbara AND Winter, Robert AND Chamoni, Peter AND Gronau, Norbert AND Turowski, Klaus} ,
pages = { 229-248 },
publisher = {Gesellschaft für Informatik e. V.},
address = {Bonn}
}