“It is disturbing!”: Participant experiences during cued RTA

Abstract

In this study, a usability evaluation is employed that applies a cued retrospective think aloud (RTA) method, in which user verbalizations are stimulated by a performance replay. Several studies have compared the outcomes of cued RTA methods using different cues as independent variable. However, none of these studies investigated user experiences during cued RTA. In an explorative study, we interviewed five users about their experience in cued RTA when presented with a gaze video or screen video cue. The findings of this study provide valuable support for researchers and usability practitioners in improving cued RTA as a usability evaluation method.