Towards a Virtual Reality-based Process Elicitation System

Abstract

Today’s worldwide operating companies must design their processes globally. Stakeholders within a global process cannot know each circumstance that is spread over several areas. However, digitalization and globalization lead to process redesigns that have to be discussed and reflected in process modelling workshops with various stakeholders that are more likely non-modelling experts. Hence, traditional process elicitation techniques such as interviews or modelling workshops meet new challenges in a globalized and digitalized world. A promising approach to encounter them is the use of virtual reality as a technology-based process elicitation technique. We have performed a systematic literature review and identified 32 articles to existing technology-based process elicitation techniques. Based on the identified literature a taxonomy and specific requirements for the virtual reality-based process elicitation system were derived. Additionally, the paper proposes an architecture for a virtual reality-based process elicitation system that includes today’s virtual reality 360-degree recording- and hardware standards.