A Comparison of UX Questionnaires - What is their underlying concept of user experience?

Abstract

To choose the best fitting UX questionnaire for a concrete evaluation project is far from being easy. There is a huge number of different UX questionnaires available. Each of them measures by its scales and items a subset of what we understand by the ill-defined concept of user experience. We analyze a sample of 40 established UX questionnaires and try to work out their differences and similarities. This analysis shows the heterogeneity of the field. In addition, we analyze how the current practice to develop new UX questionnaires adds to this inhomogeneity and lack of common understanding what we measure when we measure UX. Hopefully, this is a first step towards the development of a common framework that helps UX professionals to find their way through the jungle of available UX questionnaires and measurement concepts.