Construction of UEQ+ scales for voice quality: measuring user experience quality of voice interaction

Zusammenfassung
The UEQ+ is a modular framework for the construction of UX questionnaires. The researcher can pick those scales that fit his or her research question from a list of 16 available UX scales. Currently, no UEQ+ scales are available to allow measuring the quality of voice interactions. Given that this type of interaction is increasingly essential for the usage of digital products, this is a severe limitation of the possible products and usage scenarios that can be evaluated using the UEQ+. We describe in this paper the construction of three specific scales to measure the UX of voice interactions. Besides, we discuss how these new scales can be combined with existing UEQ+ scales in evaluation projects.
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Klein, A. M., Hinderks, A., Schrepp, M. & Thomaschewski, J., (2020). Construction of UEQ+ scales for voice quality: measuring user experience quality of voice interaction. In: Alt, F., Schneegass, S. & Hornecker, E. (Hrsg.), Mensch und Computer 2020 - Tagungsband. New York: ACM. (S. 1–5). DOI: 10.1145/3404983.3410003
@inproceedings{mci/Klein2020,
author = {Klein, Andreas M. AND Hinderks, Andreas AND Schrepp, Martin AND Thomaschewski, Jörg},
title = {Construction of UEQ+ scales for voice quality: measuring user experience quality of voice interaction},
booktitle = {Mensch und Computer 2020 - Tagungsband},
year = {2020},
editor = {Alt, Florian AND Schneegass, Stefan AND Hornecker, Eva} ,
pages = { 1–5 } ,
doi = { 10.1145/3404983.3410003 },
publisher = {ACM},
address = {New York}
}

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Datum: 2020
Sprache: en (en)
Typ: Text/Conference Paper
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