Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management

Abstract

Suppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be applied by identifying common goals and aligning all PSS-related management activities. This paper shows how this approach can be designed in a systematic way. Therefore, a consecutive framework for the development and configuration management of customer-specific PSS in B2B markets is derived. Applying it to a case study of food industry, the framework’s relevance and its transferability into practice is demonstrated.