@inproceedings{mci/Gaedke2010,
author = {Gaedke, Yvonne AND Robra-Bissantz, Susanne},
title = {Sag’s uns im Blog ! – Best practice zum Beschwerdemanagement an der TU Braunschweig},
booktitle = {Workshop Gemeinschaften in Neuen Medien (GeNeMe) 2010},
year = {2010},
editor = {} ,
pages = { 379-380 },
publisher = {},
address = {}
}