Service Modelling as a Basis for Simulation

Abstract

Process models are often created without regard to their possible later use in simulations. If a process model generated in this way is to be simulated, additional information must be gathered, the model adapted and transferred into an appropriate simulation environment. This process is complex, weakly structured and errorprone. Using practical example data from an outpatient clinic, this work introduces an approach for model transformation with which service process models can be transferred into a simulation environment in a structured way and supported by the system. The transformation concept focuses on process models generated without taking into consideration the requirements of future simulation. The concept prepares the process models for simulation and supports the transfer of the models into the appropriate simulation environment.