Gamification as a Means to Improve Stakeholder Management in Urban Planning Participation

Abstract

As cities and urban areas grow, the stakeholders involved in urban planning processes increase and diversify. Communication between these different stakeholders is paramount to successful architectural and urban planning. Public participation has gained on significance over the last 60 years as a means to incorporate their local knowledge in planning processes. Public participation forms an essential part as a form of democratic decision-making and in building trust between stakeholders. However, public participation offers do not meet the needs of all stakeholder groups at different planning stages. This is most evident when projects provoke resistance from the general population. This research investigated the misalignment of expert offers and public needs in urban planning public participation at early planning phases as well as the possibility and user acceptance of gamification in addressing these.