Hey, Siri® ! Ok, Google® ! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?

Arlinghaus, Clarissa Sabrina; Ollermann, Frank

Autor(en):

Zusammenfassung

This German online study (N = 665) examines the influence of voice control usage on emotional aspects of mobile phone user experience. Frequent use of voice control is associated with both positive and, with limitations, also negative emotions towards the mobile phone. The study only partially confirms Herzberg’s two-factor theory when transferred to user experience. A more frequent use of voice control primarily affects positive emotions, but the combination of both emotion types can make a difference.

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BibTeX

Arlinghaus, C. S. & Ollermann, F., (2022). Hey, Siri® ! Ok, Google® ! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?. In: Mühlhäuser, M., Reuter, C., Pfleging, B., Kosch, T., Matviienko, A., Gerling, K. S., Heuten, W., Döring, T., Müller, F. & Schmitz, M. (Hrsg.), Mensch und Computer 2022 - Tagungsband. New York: ACM. (S. 372-378). DOI: 10.1145/3543758.3547544

@inproceedings{mci/Arlinghaus2022,
author = {Arlinghaus, Clarissa Sabrina AND Ollermann, Frank},
title = {Hey, Siri® ! Ok, Google® ! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?},
booktitle = {Mensch und Computer 2022 - Tagungsband},
year = {2022},
editor = {Mühlhäuser, Max AND Reuter, Christian AND Pfleging, Bastian AND Kosch, Thomas AND Matviienko, Andrii AND Gerling, Kathrin|Mayer, Sven AND Heuten, Wilko AND Döring, Tanja AND Müller, Florian AND Schmitz, Martin} ,
pages = { 372-378 } ,
doi = { 10.1145/3543758.3547544 },
publisher = {ACM},
address = {New York}
}

Weitere Information zum Dokument oder der Volltext des Dokuments sind auf einem externen Server verfuegbar: https://dl.acm.org/doi/10.1145/3543758.3547544

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