The Integration of Diverse User Data to derive User Requirements

Abstract

The user-centered design process demands for the collection of user requirements. Thereby, the process of integrating diverse user data poses several challenges. The aim of our research project AndProtect is to develop a usable tool that provides users a risk evaluation of their apps. Therefore, we captured requirements of smartphone users and applied diverse methods and questioning techniques. For this, we conducted a survey (N = 227) and a user experience assessment (N = 31). Thereby, challenges with regard to the feasibility of user requirements, the consideration of the frequency of responses, and contradictory statements occurred. As a result, we present how we dealt with these challenges and purpose strategies for the requirements integration. Our purposes can guide other researchers, since different methods, techniques and samples commonly used in a user-centered process. Moreover, the discussion on this article could support the identification of new approaches to integrate diverse user data.