A more User-Friendly Digital Wallet? User Scenarios of a Future Wallet

Abstract

Identity wallets enable the management and use of digital identities and verification documents stored in one app. Users manage their data independently and decide for themselves which data they want to disclose for identification purposes. Recent research shows that current digital wallets face many usability problems, which makes it difficult for users to grasp their concept and how to use them. This paper presents an enhanced concept of a wallet, where its functionality is presented with user scenarios that have a user centric approach. The user scenarios illustrate a variety of possible uses of the wallet. For example, the new wallet concept envisions, how data can be transferred from one wallet to another person's wallet, how data can be managed by different people in one wallet, or how only individual pieces of information from credentials can be shared to maintain greater privacy for users.