Integrating business process simulation and information system simulation for performance prediction

Abstract

Business processes (BPs) and information systems (ISs) mutually affect each other in nontrivial ways. Quality issues may arise from missing alignment. Although simulation is a powerful approach to predict the performance of BPs and ISs, current approaches lack their integration in simulation. We propose a holistic performance prediction approach to adequately reflect the mutual impact between BPs and ISs in simulation. Applying the approach and tooling in a real-life case study showed its feasibility and practicability.