Experience report: social BPM lab enhanced with participation of professionals

Abstract

This article describes the experiences of conducting an enhanced Social BPM Lab. The basic idea of a Social BPM Lab is a case study centered around a fictitious company, where student groups from different locations all over the world are taking part. Thus, computersupported collaboration and modern communication tools are essential for its success. In addition to earlier conducted Labs, in this Lab not only university students participated, but also professionals, to give students an even more realistic learning atmosphere. So the background of the participants was quite heterogeneous. This paper gives an outline of the enhanced Lab setting, the challenges we faced during the Lab and lessons learned.