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Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes

dc.contributor.authorNiemöller, Christina
dc.contributor.authorMetzger, Dirk
dc.contributor.authorFellmann, Michael
dc.contributor.authorÖzcan, Deniz
dc.contributor.authorThomas, Oliver
dc.contributor.editorMayr, Heinrich C.
dc.contributor.editorPinzger, Martin
dc.date.accessioned2017-06-21T11:29:38Z
dc.date.available2017-06-21T11:29:38Z
dc.date.issued2016
dc.identifier.isbn978-3-88579-653-4
dc.identifier.issn1617-5468
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofInformatik 2016
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-259
dc.titleShaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processesen
dc.typeText/Conference Paper
dc.pubPlaceBonn
mci.reference.pages753-767
mci.conference.locationKlagenfurt
mci.conference.date26.-30. September 2016


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