| dc.contributor.author | Kleiner, Frank | |
| dc.contributor.author | Abecker, Andreas | |
| dc.contributor.editor | Fähnrich, Klaus-Peter | |
| dc.contributor.editor | Franczyk, Bogdan | |
| dc.date.accessioned | 2019-01-11T10:29:09Z | |
| dc.date.available | 2019-01-11T10:29:09Z | |
| dc.date.issued | 2010 | |
| dc.identifier.isbn | 978-3-88579-270-3 | |
| dc.identifier.issn | 1617-5468 | |
| dc.identifier.uri | http://dl.gi.de/handle/20.500.12116/19298 | |
| dc.description.abstract | We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management. | en |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | INFORMATIK 2010. Service Science – Neue Perspektiven für die Informatik. Band 2 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-176 | |
| dc.title | Semantic MediaWiki as an integration platform for IT service management | en |
| dc.type | Text/Conference Paper | |
| dc.pubPlace | Bonn | |
| mci.reference.pages | 73-78 | |
| mci.conference.sessiontitle | Regular Research Papers | |
| mci.conference.location | Leipzig | |
| mci.conference.date | 27.09.-01.10.2010 | |
