Knowledge centers in professional services firms – an exploratory study

Zusammenfassung
The knowledge-intensive processes of professional services firms (PSF) demand instruments with which to store, review, and exchange knowledge. Knowledge centers (KCs) are centralized units that meet this demand. They concentrate knowledge on certain business-relevant topics and share it through integrated knowledge management structures. This paper illustrates the concept as well as the different strategies of KCs in an exploratory study on PSF and aims at providing the first characteristics of a reference model for KC.
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Juntermanns, B., Smolnik, S., Hertlein, M. & Riempp, G., (2009). Knowledge centers in professional services firms – an exploratory study. In: Hinkelmann, K. & Wache, H. (Hrsg.), WM2009: 5th conference on professional knowledge management. Bonn: Gesellschaft für Informatik e.V.. (S. 164-173).
@inproceedings{mci/Juntermanns2009,
author = {Juntermanns, Benjamin AND Smolnik, Stefan AND Hertlein, Michael AND Riempp, Gerold},
title = {Knowledge centers in professional services firms – an exploratory study},
booktitle = {WM2009: 5th conference on professional knowledge management},
year = {2009},
editor = {Hinkelmann, Knut AND Wache, Holger} ,
pages = { 164-173 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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ISBN: 978-3-88579-239-0
ISSN: 1617-5468
Datum: 2009
Sprache: en (en)
Typ: Text/Conference Paper
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