Auflistung nach Autor "Özcan, Deniz"
Anzeige der Dokumente 1-4 von 4
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Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management
Fuchs, Alexander; Bittmann, Sebastian; Özcan, Deniz
109-124 -
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes
Niemöller, Christina; Metzger, Dirk; Fellmann, Michael; Özcan, Deniz; Thomas, Oliver
753-767 -
Towards a big data-based technical customer service management
Özcan, Deniz; Fellmann, Michael; Thomas, Oliver
187-198